We are so sorry you've encountered an issue with your order.
To expedite the replacement process, please email email@example.com these questions and a member of our customer care team will be in touch within 2 business days.
1. Is there an issue with your item or is this a shipping error?
2. What is your first and last name? What email did you use to place the order? What is your order number?
3. Detailed description of the issue, please attach photos.
4. Would you like a replacement, gift card or refund?
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