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I loaded the items in my cart but it won't let me checkout, does this mean that they are sold out?

Most likely, yes. Our system is probably in the process of syncing with our inventory program and when this happens, the item will still show available in the drop down menu. If you are not able to checkout, we suggest you keep refreshing until you see the item not available anymore. Otherwise, if you are never able to checkout, it’s likely the item you desire is now sold out.

Are all the sizes you have available listed?

The short answer is yes. The longer answer is that we do keep a very small back-stock of hoodies to replace any damaged or exchanged hoodies, or in the case of oversells. After we have reconciled all of our inventory, we will occasionally drop returned or excess inventory back into the cart. When we do this, we typically give a shout-out on social media (FB/IG/Twitter). We do not keep wait lists. So the best answer is, if you’ve missed your size, keep checking back!

Do you ever restock items?

Not usually. We add any returns/ back stock inventory into the carts once we reconcile inventory, but we typically don’t place a second order, or a “chase order” on inventory that is sold out. We have a revolving door of fun styles and we don’t like to repeat the same style in the same color. With that said, if we have a style that is super popular, we do bring it back in different colors and fabrics. Stay tuned!

If someone cancels their order will that item be added back to inventory for a customer to purchase?

Yes, any returns or exchanges will automatically sync back into our inventory.

Are your products made in the USA?

We do our best to outsource our manufacturing to the places that can best produce a high end luxury piece. Currently, all of our products are made overseas in places like India, Peru and yes, China. We have very high expectations from the factories and fabric mills that we work with and expect said places to be clean, offer a fair wage, and socially compliant. Our factories are also highly regulated and must have the best “needle” as our trade calls it - in other words the piece must be well sewn and not representing “disposable” clothing.

Currently we manufacture with boutique factories in several places such as India, China, and South America. Our factories offer the best of the best, beautiful dyed products, exquisite detail, and beautiful trim, and much of it is done by hand. We have attempted to work with USA factories but they have been unable to offer us a product that is sewn nicely and made out of luxurious soft fabric at a reasonable cost {all our USA made samples would be nearly a $300 hoodie!}, However, we have not given up the search and are constantly in talks with USA factories. We hope to produce some of our pieces here in our homeland in the near future.

I purchased a "Pre-Ordered" item, what does that mean?

You purchased one of our newest items! It is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change. Please review the appropriate FAQ for ship times on these items.

Can I use more than one coupon code?

Only one coupon code is valid per order. Free shipping is never automatically applied. Unfortunately we cannot retroactively apply coupons to your order, nor can we apply them to orders made before the discount was offered. Entering your redeemed Rewards code applies towards your one valid coupon code per order. No other offers can be combined with rewards redemption.

Where do I enter the coupon code?

The coupon code box is located under the grand total at checkout. We have found that some internet browsers do not display our coupon code box. If this is the case, please try using another browser. Please remember that we cannot retroactively apply coupon codes for you.

I entered a coupon code and it didn't apply, why not?

There are several reasons why a coupon code may not apply. Possible reasons are: it is a one-time use code that has already been used, the code has expired, there is a minimum purchase amount required that has not been met, or the code entered is not valid on purchases shipped outside of the U.S. Please note: shipping discount codes can only be applied to U.S. orders and cannot be applied to any wholesale orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please contact us for assistance.

P.S. Our printed "Thank You" codes are valid on FULL priced items only.

What is the advantage of registering for an account?

You will receive an up-to-date order status, you can manage your returns and your address book. Also, by signing up for an account you will be automatically enrolled in our rewards program and start earning points on your purchases.

Is there a disadvantage to ordering as a guest?

In addition to being unable to see the status of your order, you may not receive emails, you will not be able to manage your returns through your account and if you do check out as a guest you will not receive rewards points.

Why is my credit card charged before my items ship?

Currently we do not have the capability of waiting to charge credit cards until time of shipment. We are looking into the technical requirements necessary to make this available in the future.

My packing slip doesn't reflect the discount code I entered - Have I been overcharged?

Our Packing slips reflect the initial charges for your product and do not reflect any discounts or codes used during check out. In many cases, you have not been overcharged and our internal system will reflect the correct charges. We are currently working on changing this process to reflect discounts given.

An item I recently ordered just went on sale, do you do price adjustments?

We would be happy to adjust your order if your recently purchased item goes on sale within 7 business days of your original purchase. Any items older than 7 business days are not eligible for a price adjustment.

My item is more than you are advertising online, is this right?

It's possible if your item is more than is advertised, that you have a plus size item in your cart.  There is a $5 additional fee for all plus sizes. We apologize for any inconvenience.

Do you charge sales tax?

A 9.25% sales tax will be added to all California orders per state law.




What is your shipping policy?

Most of our items are in stock and ready to ship within 3-7 business days of your purchase and are shipped from our studio in Northern California (we do not ship on the weekends or holidays).

Unless notified otherwise, WE WILL SHIP TO THE ADDRESS ON YOUR ACCOUNT. Please make sure your address on your Paypal/Credit Card is current and correct, as we are not responsible for any lost items due to incorrect addresses. The customer will be responsible for any additional shipping charged incurred for a shipment sent to an incorrect or invalid address.

We currently ship by either USPS, UPS or FedEx to allow the customer the best price for shipping. Upon shipment of your item, a shipping notification will be emailed to the email address used to purchase the item. Please reference your shipping notifications as to which carrier has been used and the shipping time that will be applied to your order. Shipping times vary from 2-15 business days, depending on the shipping method selected. (Flat rate shipping is not available for Alaska, Hawaii or International orders).

Please remember that we do not ship on weekends or holidays.

Please allow 1-2 days for your tracking number to update once you have received your tracking information via email. 

**Please note that Evy's Tree may refuse to accept any order if fraudulent activity is suspected and may also refuse to process subsequent orders from customers with a previous fraudulent order history.  

We may also refuse any present or future orders connected with a previous credit card dispute or PayPal chargeback for any reason. These reasons are up to Evy's Tree sole discretion and we reserve the right to refuse service. Orders refused by Evy's Tree will be automatically refunded. 

We are not responsible for any errors made by the postal service or for items stolen once they have been delivered. However, please contact us via our contact us page and we will direct you as to how to file an official claim with the postal service. Thank you for your understanding with this.

I purchased a Pre-Order item, when will it ship?

The approximate shipping date for all preorders are included in the listing information. Read carefully before ordering. Please note that the date stated is approximate and may fluctuate. If you purchase an in stock item along with a preorder item, your in stock item will ship with your preorder item when it becomes available. If you wish to have them shipped separately, please make two separate orders.  In the event of a shipping delay, all items will ship when the delayed item(s) is ready to ship.

How do I combine shipping?

Updated 7/7/16: Pre-order items are not eligible for order combinations. If you purchase an in-stock item and wish to combine that order with another in-stock item, we would be happy accommodate you as long as the orders have not begun the shipping process. *Please note, if you placed an order during one of our Free/Discounted Shipping Promotions, we are unable to allow any other items to be added to that particular order - even if the promotional order has not been shipped. 

If I entered the wrong address for billing (does not match the one on my CC statement), will my order not go through?

Your order will go through, but your package will be shipped to the wrong address. Please email orders@evystree.com with your order number ASAP and we can fix this for you.

Why is shipping internationally so expensive? It’s so frustrating!

Yes! It’s frustrating to us too! Unfortunately Canada and many other countries have high duties and taxes that must be paid on all shipped items and it varies from country to country. If you would like us to double check a high shipping quote, please feel free to email us at info@evystree.com and we can look into it. We offer the fastest, most trackable international shipping option on our website, but we can try to lower costs by switching methods. Although, please note, changing your shipping method may mean slower shipping time, no insurance and less tracking visibility.

Can I send part of my order to a different address?

We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you want your items shipped to various locations.

Can I have a Gift Card shipped rather than emailed?

We can only send gift certificates electronically. If you'd like to have the Gift Certificate emailed to you instead of the recipient, simply enter your email address as the recipient email address. Please note: to ensure that your gift certificate is processed correctly, we recommend creating an account before purchasing, and ordering the gift certificate as a single item in a separate purchase from any other items you wish to purchase.

I received something other than what I ordered, what do I do?

Due to human error, mistakes do sometimes happen. Please contact us and we’ll get it sorted out for you!

Who pays customs fees for international shipments?

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and we cannot accommodate requests to change declaration pricing. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

My package was lost, damaged by the postal service, and/or appears to have been stolen after delivery. What do I do?

We are not responsible for any delays or errors made by the postal service. However, if your tracking number has not been updated by the carrier in more than 10 business days, please contact us via info@evystree.com and we will direct you as to how to file an official claim with the postal service. Evy's Tree is also not responsible for items that appear to have been stolen once they have been delivered by the carrier, we can however help you file a claim with the carrier and will do our best to help.  Thank you for your understanding with this.

My package is being returned to you due to incorrect address. Do I have to pay for shipping again?

If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping costs before we will send the package again. If the buyer does not respond within 7 business days or refuses to pay additional shipping costs, the order will be refunded (less the original shipping costs) and the item(s) returned back to our inventory.

I refused my Evy’s Tree Package Delivery/My Package was unclaimed at the post office. Do I get a refund?

If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Evy’s Tree. If/when the package does return to our warehouse, a refund will be applied for the cost of the items only.

I live locally to your Santa Rosa Shop. Can I just come get my item and avoid a shipping charge? 

Yes! Please select "Local Pick Up" when you are selecting your shipping method during check out and you will not be charged for shipping. Once you have completed your order, please email TheShop@evystree.com to schedule a time to come and pick up your order from our Shop.  Please note that this option is only available to our local customers.  If you have selected "Local Pick Up" in error, we will have to cancel your order and you will need to place a new order with the correct shipping method selected. We will be unable to bill you for the shipping charge and we are not responsible for lost sizes or inventory in the event of an order cancellation due to this error.  Thank you for your understanding.



RETURNS/EXCHANGES FAQ's *Updated* (Effective 10/23/15)

What is your returns process?

Items must be unworn, unwashed and in original packaging with tags in order for your return to be approved. Each shipment comes with a packing slip that has instructions on how to return your item. Simply follow the steps laid out for you or email returns@evystree.com for more information. Please note that once your item has been received, you have 30 days to be eligible for a return or exchange.  Items older than 30 days will not be eligible for a return or exchange.

Where do I need to ship my return to?

Evy’s Tree


3345 Industrial Drive #15

Santa Rosa CA 95403

I need to send in a return, do I have to pay for it? How long will it take to be processed?

To expedite your return/exchange, please clearly mark on the packing slip what you are returning/exchanging and why. Please remember, the customer is always responsible for shipping costs and refunds will not be made until Evy’s Tree has processed your item(s). Please allow us 5-7 business days for inspection, sorting and a refund to appear in your account.

Lastly, Not all returns or exchanges will be granted. Items washed, damaged, stained (food, makeup, deodorant, etc), heavily scented, worn, pilling and/or not in original packaging cannot be returned and may automatically sent back to you. 

I purchased a Final Sale item and I don't love it, can I return or exchange it?

We are so sorry, but all items marked "Final Sale" are not eligible for returns, size exchange or refunds.

Can you email me a return label?

At this time, the buyer is responsible for the cost of shipping your item back to us for a return/exchange. Please email returns@evystree.com to discuss your options.

I am in the process of exchanging a hoodie and just made another order. Can I have my exchange sent with my most recent order?

Yes, We can try do that. As soon as you place your most recent order, please email returns@evystree.com and we can make sure your exchange makes it in the box. Please note, however, once you receive a shipping notification for the most recent order, we will be unable to add anything to that box.

My item is damaged, what do I do?

Though our products are inspected for quality assurance, it is possible to receive a damaged item. For this reason it is important to open and inspect your items as soon as you receive them. Please contact us within 30 business days of receiving your package if there is anything wrong with your item or your order. We cannot honor changes outside of our time frames stated within our policies.

You are running a free shipping promo - can that be applied to my exchange?

Unfortunately, we are not able to honor any shipping promotions or discounts with returns or exchange orders. We apologize if this causes any inconvenience.

I won a Giveaway and I don't love my new item. Can I exchange my free gift?

Congratulations on winning! Unfortunately, any item won in a giveaway cannot be exchanged for another item. Giveaway items may be considered for a same item size exchange (winners are responsible for any shipping costs incurred to exchange their item). All gifts won have no cash value, cannot be exchanged for a refund, store credit or different product.

I purchased an order that contained a gift with purchase, do I need to send it back with my return?

Yes please! Or if you would prefer to keep the item instead of sending it back with your return, we can deduct the cost of the item from your return refund. Please note that an item returned without the gift with purchase will have the gift cost automatically deducted from your account. The cost will be the market value of the item as set forth by the manufacturer.

My item is too big/small and I feel like perhaps it was mis-labled - what can I do?

While factory mislabeling does happen occasionally, it is very rare. In order to verify that a mislabel has occurred with your item, we must have your item in hand in order to investigate and measure the item accordingly to our product specifications.

If you think a mislabel is highly probable, please alert our returns department within the returns period mentioned above and send your item back to us.  Please allow 3-5 business days for processing. If our reconciliation department verifies that your item was indeed a factory mislabel (this is determined by exact measurements of the item according to our product specifications) we will gladly refund any return shipping (providing a receipt is supplied to us) and can either re-issue you a new item or refund your order according to our policy.

Please note: Evy's Tree will not deem an item as a mis-label based simply on customer opinion. We have a rigorous check point for such returns that are strictly adhered to, as verified mis-labeled items are reported directly back to our factory.

I ordered items from your BOGO/Tiered sale and need to return one of my items - what will happen to my discount?

We are so sorry, but if you return any of the qualifying items from your BOGO/Tiered purchase you will forfeit your sale discount. Your BOGO/Tiered purchases will be refunded less the original retail value of the item(s) returned or brought down to the next sale tier.



How can I be sure of my measurements? The size chart is confusing.

The best way is to use a standard measuring tape, and refer to the Size Chart tab on our website to get accurate measurements. For example; for your bust, measure from one inch under your arm, all the way across your chest to the same spot on the other side. Use these measurements to compare to the detailed size chart that is included inside each listing.

Every style listed will have slightly different measurements based on its design, so double checking your standard measurements against the detailed size charts in each style’s listing will ensure that you get the perfect size for you.

If you have any questions about sizing after you’ve taken your measurements, feel free to contact us via Live Chat or our social media outlets for help. Many other loyal Evy’s Tree customers are very familiar with our styles and sizes, and often they kindly chime in on FB/IG to help answer general sizing questions about our styles. You might be able to have your sizing questions answered by some of these sweet ladies.

In addition, with each style released, we always post the standard “model” picture (usually our lovely Nora, who is size 0 or XS). Then we will do our best to post pictures of not only our own staff, but other blogger/collaborators around the country. We do try to post pictures of the styles on women who are a variety of heights and weights. If you continue to follow us, you will probably be able to find a certain lady who is close to your own body shape/size and that will also be helpful as you decide on what size to get.

How do I wash/care for my hoodie/wrap?

Since we are a group of busy moms ourselves, we try to make washing your Evy’s Tree items pretty simple. Most of our products can be machine washed on cold and laid flat to dry. Very few of our pieces will require ironing {can we get an amen!}. Each product listing will contain care and fit instructions specific to the item.

To set the color on your burnout items, we recommend washing your piece before wearing it, and adding a cup (or two if you're doing a large wash) of vinegar or 1/4 cup of table salt to the water in the machine. (Try to make sure the vinegar is added to the water once the machine is full, without pouring it directly onto any of your clothes.)

In addition, as a general rule for washing any Evy's Tree item, fully zip up the hoodie and turn inside out for washing.

Many ladies prefer to place their pieces into a mesh laundry bag to offer further protection, especially the styles with lace features. If you have any spots, carefully pre-treat the area with any specialized laundry pre-soak or pre-wash stain remover or soap - be careful to scrub gently.

For the heavier Diana Wraps with knit edges, do not use the kiltie pin on the actual fabric of the Wrap as it will prick the fabric. The kiltie pin is best when used just on the knitted edges.

My hoodie seems to be pilling a lot. Is this a sign of a poor quality fabric, and what can I do about it?

Pilling is actually more common than people may realize and is not always a sign of poor quality or cheap fabric. On the contrary, cheaper fabrics are often mixed with low quality materials. While this may reduce pilling, it lowers the quality of the over all item and limits breathability.

High quality material contains natural fibers that begin to rub together in high friction areas, such as under your arms, and the pill begins to form. In the fashion world, this is an expected occurrence and not seen as unsightly, but rather is seen as something that happens when natural materials (cotton) are manufactured and used in clothing. If the pilling bothers you, there are many products available to help reduce pilling after wear. On our end, we aren't bothered by pilling and love that it represents a high quality fabric blend.

This burnout fabric doesn’t seem to be holding up very well. I feel like it’s getting threadbare and will have a hole soon.

The Vintage appearance of burnout is very popular in the fashion world and has been for some time now. All the high end designers love to find ways to incorporate it into everything from sweaters to jeans. Burnout fabric does best when it is washed before wearing, using our vinegar or salt method to 'set' the color (1/4 cup added to the wash water). Then it can usually be enjoyed for a very long time, becoming softer after each use and wash. In some areas, it can look threadbare, but many of our customers are surprised and pleased at how well the fabric continues to hold up despite looking thin. We understand that the burnout process isn't for everyone, which is why we do our best to offer a variety of different fabrics to choose from.



I'm interested in offering Evy's Tree products in my boutique, what should I do?

Unfortunately, at this time we do not offer wholesale Evy's Tree products. We do apologize for any inconvenience this may cause!  

I would like to be a Brand Ambassador or a Collaborator with Evy's Tree, what do I need to do?

We love that there are people out there that want to share Evy's Tree with their peers or their creations with Evy's Tree. Please email Vanessa@evystree.com to find out more about this.

We are raising money for a special cause and are looking for Donations, would Evy's Tree like to participate?

We would love to donate to every cause and auction that comes our way, but, unfortunately due to a high volume of donation requests we have to be more intentional with our giving. Please email Vanessa@evystree.com to see if your event is eligible for donations.


Who's Whoo Reward Program FAQ's

Tell me about your rewards program - is it worth it?

YES! Our Who's Hoo Rewards program is an awesome way to put money back in your pocket when you shop with us. We also have a lot of surprises up our sleeve for our Rewards members. All you need to do is sign in to your Evy's Tree shop account when you shop with us to be eligible to receive your rewards. Your rewards information is housed in the little pink tab in the lower left hand corner. Please visit Rewards for more info and check out our Terms and Conditions for full details and restrictions. Email rewards@evystree.com with any questions you can't find answers to here.

How do I log into my Rewards Account?

We tried to make our rewards program as easy as possible. Simply sign into your normal shop account (if you don't have an account yet - not a problem - go ahead and create a one!) before you shop with us. By signing into your shop account, your rewards points will automatically start accumulating with every purchase you make. Easy Peasy.

I just placed an order and I forgot to log in, can I still get points for the purchase?

We are so sorry, but effective 9/1/2015 we are unable to retroactively apply points for purchases made when you are not signed in to your account! We apologize for any inconvenience this may cause you and encourage you to sign in each time you purchase with us.

I just made a purchase and forgot to use my Redeemed Rewards Code, can you apply that for me?

Oh man! We are so sorry, but effective 9/1/2015 we are unable to retroactively apply the Rewards Points to your transaction. Please feel free to keep your custom redemption code though, as it is good for 1 year and can be used on your next purchase.

Can I use my redeemed rewards and another discount code on my order?

Our system limits us to only one discount code per order. Please choose which code you would like to use on your order. May we suggest using the code that gives the best discount? =)

I know my friend would LOVE Evy's Tree - how do I refer her and get points?

Yay! Thank you for wanting to share Evy's Tree with your friends! Email a friend a 10% off coupon by clicking “ Earn Points” then “Refer a Friend”. Enter the email address of a friend who has not purchased with Evy’s Tree before (if your friend has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend with a custom 10% off coupon code to enter when she checks out. Points will automatically be rewarded to your account if the referral friend used the custom coupon code sent to them from your referral account and makes a qualifying first time purchase with Evy’s Tree. 500 Who’s Hoo points will automatically be applied to your account if stipulations are met. Your Referral friend will receive the 10% off coupon for their first purchase, 250 points for signing up and points from their purchase made while signed into their new Evy’s Tree account.

I need to return an item I purchased - will I lose my points from this purchase?

Yes - Points earned for a purchase that is the subject of a return, refund, cancellation or declined credit card, will be deducted from your account in the amount equal to the points earned during the original transaction (including any bonus points that may be applicable). If a return will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases. (For more returns info - see the Returns FAQ above).

I used some redeemed rewards on an order that I am now returning, will I lose my Rewards?

We are so sorry, unfortunately our Rewards Coupon codes are only eligible for a one time redemption. Returned orders, where Reward Coupons have been applied, may not be credited back any redeemed Rewards.  We do apologize for any inconvenience this may cause you.