» General

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I loaded the items in my cart but it won't let me check out, does this mean that they are sold out?

Most likely, yes. Our system is probably in the process of syncing with our inventory program and when this happens, the item will still show available in the drop-down menu. If you are not able to checkout, we suggest you keep refreshing until you see the item not available anymore. Otherwise, if you are never able to check out, it’s likely the item you desire is now sold out.

Are all of the sizes you have available listed?

The short answer is yes. The longer answer is that we do keep a very small back-stock of hoodies to replace any damaged or exchanged hoodies, or in the case of oversells. After we have reconciled all of our inventory, we will occasionally drop returned or excess inventory back into the cart. If the size you are looking for is sold out you can sign up for a Back in Stock notification. 

Do you ever restock items?

Not usually. We add any returns/ back stock inventory into the carts once we reconcile inventory, but we typically don’t place a second order, or a “chase order” on inventory that is sold out. We have a revolving door of fun styles and we don’t like to repeat the same style in the same color. With that said, if we have a style that is super popular, we do bring it back in different colors and fabrics. Stay tuned!

If someone cancels their order will that item be added back to inventory for a customer to purchase?

Yes, any returns or exchanges will automatically sync back into our inventory.

Are your products made in the USA?

We do our best to outsource our manufacturing to the places that can best produce a high-end luxury piece. Currently, all of our products are made overseas in places like India, Peru and yes, China. We have very high expectations from the factories and fabric mills that we work with and expect said places to be clean, offer a fair wage, and be socially compliant. Our factories are also highly regulated and must have the best “needle” as our trade calls it - in other words the piece must be well sewn and not representing “disposable” clothing.

Currently, we manufacture with boutique factories in several places such as India, China, and South America. Our factories offer the best of the best, beautiful dyed products, exquisite detail, and beautiful trim, and much of it is done by hand. We have attempted to work with USA factories but they have been unable to offer us a product that is sewn nicely and made out of luxurious soft fabric at a reasonable cost {all our USA made samples would be nearly a $300 hoodie!}, However, we have not given up the search and are constantly in talks with USA factories. We hope to produce some of our pieces here in our homeland in the near future.

I purchased a "Pre-Ordered" item, what does that mean?

You purchased one of our newest items! It is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change. Please review the appropriate FAQ for ship times on these items.

Can I use more than one coupon code?

Only one coupon code is valid per order. Unfortunately, we cannot retroactively apply coupons to your order, nor can we apply them to orders made before the discount was offered. Entering your redeemed Rewards code applies towards your one valid coupon code per order. No other offers can be combined with rewards redemption. Rewards discounts are evenly applied to each line item for returns purposes. Collection-based discounts are also evenly distributed to each line item. 

Where do I enter the discount/rewards/promotion code?

The promotion code box is located under the grand total at checkout. Please remember that we cannot retroactively apply coupon codes for you.

I entered a coupon code and it didn't apply, why not?

There are several reasons why a coupon code may not apply. Possible reasons are: it is a one-time use code that has already been used, the code has expired, there is a minimum purchase amount required that has not been met or the code entered is not valid on purchases shipped outside of the U.S. Discount codes and Rewards Codes do not apply for Gift Card purchases unless noted on the promotion. Please note: shipping discount codes can only be applied to U.S. orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please contact info@evystree.com for assistance. 

What is the advantage of registering for an account?

Registering for an Evy's Tree account allows you to see your order status and history and, by signing up for an account you will be automatically enrolled in our rewards program and start earning points on your purchases.

Is there a disadvantage to ordering as a guest?

In addition to being unable to see the status of your order, you may not receive emails, you will not be able to manage your returns through your account and if you do check out as a guest you will not receive rewards points.

Why is my credit card charged before my items ship?

Currently, we do not have the capability of waiting to charge credit cards until time of shipment. We are looking into the technical requirements necessary to make this available in the future.

An item I recently ordered just went on sale, do you do price adjustments?

We would be happy to adjust your order if your recently purchased item goes on sale within 7 business days of your original purchase. Any items older than 7 business days are not eligible for a price adjustment. 

NOTE: Price adjustments are calculated based on the price paid per item and promotion details, including free shipping promotions, at the time of purchase. 

Do you charge sales tax?

Sales tax will be added to your orders per state law.

What if I've sent an email to support but have not received a reply? 

While we do our best to reply within 1-2 business days, please be patient and allow us a few more days to reply. All emails sent over the weekend are typically answered within 2 business days. Shortly after sending an email to Customer Care, you will receive an email confirming receipt of your email and a Ticket #. If you have emailed more than once and have not received a response or have not received a confirmation email, please reach out to us via direct message on our Social Platforms or using the LIVE Chat feature on our site.

I've entered a giveaway on social media, what is the fine print? 

This contest will begin at the time of this posting and the end will be posted in the caption. No purchase necessary to enter this giveaway. Previous or current purchase history does not enhance or deter the chance of winning. Eligibility for this prize is detailed above. Unless otherwise specified in the above stated paragraph, all prizes are from Evy's Tree. Prize monetary values are equal to current market price of specific Evy's Tree items, whether this includes a clothing item, shop credit or gift card. Contest including these specific prizes is open to all Facebook and Instagram users. Private accounts are eligible. Winner(s) are randomly selected and will be contacted privately. Winner(s) names may be announced publicly via the Evy's Tree social media platforms and by entering giveaway, the potential winner(s) agree to their name, social media user name(s) and social media profile picture(s) being used in this manner. All gifts won have no cash value, cannot be exchanged for a refund, store credit or different product. Names of winner(s) for specific contests may be obtained by emailed request to: info@evystree.com. Odds of winning vary by number of contest applicants. Winners of Evy's Tree contests are not excluded from any other contests by Evy's Tree. The winning entry will have entry compliance verified. Evy's Tree acknowledges that the promotion is in no way sponsored, endorsed or administered by Instagram or Facebook. Void where prohibited. Good luck! 

To view the 2021 February New Release Giveaway Official Rules, Click Here

What is your SMS Saving Program? 

Mobile Message Service Terms and Conditions

Last updated: [4/23/21]

The Evy’s Tree mobile message service (the "Service") is operated by Klayvio. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Evy’s Tree via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to (844) 947-0973 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Evy’s Tree mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to (844) 947-0973 or email info@evystree.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. 

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.


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What is your shipping policy?

Please allow for up to 3 business days from your purchase for your order to leave our Fulfillment warehouse. If your order contains a pre-order item, your entire order will NOT ship until your pre-order item becomes available. If you wish to have them shipped separately, please make two separate orders.  

UPDATE: Please allow for up to 5 Business Days for your order to begin the shipping process. At this time, carriers are not guaranteeing delivery times on any level of service. 

Note: We do not ship on weekends and/or holidays.

Please make sure your address is current and correct, as we are not responsible for any lost items due to incorrect addresses. The customer will be responsible for any additional shipping charges incurred for a shipment sent to an incorrect or invalid address.

Orders over $99.00* and that are shipped to the US qualify for FREE Shipping.

*FREE shipping threshold is based off order subtotal, total after discounts. If using a discount code brings your order subtotal below the $99 free shipping threshold, you will have to pay for shipping.

Evy’s Tree offers the following Shipping Services:

Contiguous US




Flat Rate Shipping** (5-8 Business Days)

Priority Shipping**(up to 3 Business Days) 

Flat Rate Shipping** (5-8 Business Days)

Priority Shipping**(up to 3 Business Days) 

International  First Class Shipping

(available for packages under 4lbs)

International  Priority Package

International  First Class Shipping

International Priority Package


**Shipping Carrier selection is at the discretion of our warehouse.

Upon shipment of your item, you will receive a shipping notification email that will contain tracking information. Shipping times vary from 2-8 business days, depending on the shipping method selected. Please reference your shipping notifications as to which carrier has been used and for an estimated arrival date. *We are not responsible for any delivery delays or errors made by the shipping carrier.

When will a preorder item ship? 

The estimated shipping date for all pre-order items is included in the listing information. Please note that the date stated is an estimate and may fluctuate. If you purchase an in-stock item along with a pre-order item, your in-stock item(s) will NOT ship until your pre-order item becomes available. If you wish to have them shipped separately, please make two separate orders. In the event of a shipping date delay, all items will ship when the delayed item(s) is ready to ship.

International Customs fees? 

Customs fees are the buyer's responsibility. Import duties, taxes, and charges are NOT included in the item price or shipping cost. To remain ethical to our business practices we cannot accommodate requests to change declaration pricing.

Unfortunately, Canada and many other countries have high duties and taxes that must be paid on all shipped items and it varies from country to country. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

What if there is a shipping carrier error? 

We are not responsible for any delivery delays or errors made by the shipping carrier. However, if your tracking number has not been updated by the carrier in more than 10 business days, please contact us via info@evystree.com for next steps. Evy's Tree is NOT responsible for items that appear to have been stolen once they have been delivered by the carrier, we can however help you file a claim with the carrier and will do our best to help. Thank you for your understanding with this.

What if a package is returned?  

If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping costs before we will send the package again. If the buyer does not respond within 7 business days or refuses to pay additional shipping costs, the order will be refunded (less the original shipping costs) and the item(s) returned back to our inventory.

What if a packaged is unclaimed? 

If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Evy’s Tree. If/when the package does return to our warehouse, the order will be refunded (less the original shipping costs).

I received something other than what I ordered, what do I do?

Due to human error, mistakes do sometimes happen. Please go to the online Returns Center, enter your order number and shipping zip code and then select "Problem With My Order” or email info@evystree.com and we’ll get it sorted out for you!

What if I don't see my  shipping tracking number update?

We have been seeing this quite a bit across many carriers. In most cases packages are moving within the carrier network and we'll usually see some tracking updates within 10 business days. Once packages are released to the carrier we have very little control of what happens after that.If your tracking has not been updated within 10 business days, please feel free to reach out and we will do out best to offer a replacement or refund for your order.

» Exchanges + Returns

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What is your returns process?

Returns and/or size exchanges must be requested within 21 days of shipment date Items must be unworn, unwashed and in original packaging with tags in order for your return to be approved.
For orders shipped to the U.S., go to the online Returns Center  and submit a return and/or size exchange. You’ll need your order number. Size Exchange shipping is complimentary.  For returns, a low flat-rate shipping fee of $8 will apply.
Print the shipping label and send the order back through USPS. Size Exchanges will be processed as soon as USPS scans the package for pickup. Size Exchanges request inventory will not be held. Low stock items will be indicated in red.
Lastly, Not all returns or exchanges will be granted. Items washed, damaged, stained (food, makeup, deodorant, etc), heavily scented, worn, pilling and/or not in original packaging cannot be returned and may automatically sent back to you.

How long will it take to be processed?

Please allow us 7-10 business days from the arrival at the Evy's Tree warehouse for inspection, sorting and a refund to appear in your account. Please note: Packages delivered on Saturdays will not begin processing until the following Monday.
If you requested gift card will it will be emailed to you electronically.

Holiday Returns & Exchanges Policy
Due to the high volume of returns and exchanges coming in, Returns received the week before Thanksgiving through January 7th may take up to 15 business days from the date your return is delivered to Evy's Tree warehouse for inspection, sorting and a refund to appear in your account.

My item is damaged, what do I do?

Though our products are inspected for quality assurance, it is possible to receive a damaged item. For this reason, it is important to open and inspect your items as soon as you receive them. Please contact us within 21 days of receiving your package if there is anything wrong with your item or your order. We cannot honor changes outside of our time frames stated within our policies. Please email photos to our team at info@evystree.com and we are more than happy to assist you.

I purchased a Final Sale item and I don't love it, can I return or exchange it?

We are so sorry, but all items marked "Final Sale" are not eligible for returns, size exchange or refunds.

Can I mail a return using a shipping label generated outside of Evy's Tree Returns System?

All returns and size exchanges request for orders placed in the U.S. must be submitted via the Evy's Tree Return Center. The only exception is for International orders. 

What if my order is shipped outside the U.S?

Unfortunately, on our International orders we are unable to provide a return shipping label. International returns can be ship your items to the following address. Please include a note inside your return with your order number, so we can look up the order to process the refund. 

Evy’s Tree
3345 Industrial Drive #13
Santa Rosa CA 95403

I won a Giveaway and I don't love my new item. Can I exchange my free gift?

Congratulations on winning! Unfortunately, any item won in a giveaway cannot be exchanged for another item. Giveaway items may be considered for the same item size exchange (winners are responsible for any shipping costs incurred to exchange their item). All gifts won have no cash value, cannot be exchanged for a refund, store credit or different product.

I purchased an order that contained a gift with purchase, do I need to send it back with my return?

Yes please! Or if you would prefer to keep the item instead of sending it back with your return, we can deduct the cost of the item from your return refund. Please note that an item returned without the gift with purchase will have the gift cost automatically deducted from your account. The cost will be the market value of the item as set forth by the manufacturer.

I ordered items from your BOGO/Tiered sale and need to return one of my items - what will happen to my discount?

We are so sorry, but if you return any of the qualifying items from your BOGO/Tiered purchase you will forfeit your sale discount. Your BOGO/Tiered purchases will be refunded less the original retail value of the item(s) returned or brought down to the next sale tier.

» Sizing, Fit + Care

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How can I be sure of my measurements? The size chart is confusing.

The best way is to use a standard measuring tape, and refer to the Size Chart tab on our website to get accurate measurements. For example; for your bust, measure from one inch under your arm, all the way across your chest to the same spot on the other side. Use these measurements to compare to the detailed size chart that is included inside each listing.

Every style listed will have slightly different measurements based on its design, so double checking your standard measurements against the detailed size charts in each style’s listing will ensure that you get the perfect size for you.

If you have any questions about sizing after you’ve taken your measurements, feel free to contact us via Live Chat or our social media outlets for help. Many other loyal Evy’s Tree customers are very familiar with our styles and sizes, and often they kindly chime in on FB/IG to help answer general sizing questions about our styles. You might be able to have your sizing questions answered by some of these sweet ladies.

In addition, with each style released, we always post the standard “model” picture ( who is size 0 or XS). Then we will do our best to post pictures of not only our own staff, but other blogger/collaborators around the country. We do try to post pictures of the styles on women who are a variety of heights and weights. If you continue to follow us, you will probably be able to find a certain lady who is close to your own body shape/size and that will also be helpful as you decide on what size to get.

How do I wash/care for my hoodie/wrap?

Since we are a group of busy moms ourselves, we try to make washing your Evy’s Tree items pretty simple. Most of our products can be machine washed on cold and laid flat to dry. Very few of our pieces will require ironing {can we get an amen!}. Each product listing will contain care and fit instructions specific to the item.

To set the color on your burnout items, we recommend washing your piece before wearing it, and adding a cup (or two if you're doing a large wash) of vinegar or 1/4 cup of table salt to the water in the machine. (Try to make sure the vinegar is added to the water once the machine is full, without pouring it directly onto any of your clothes.)

In addition, as a general rule for washing any Evy's Tree item, fully zip up the hoodie and turn inside out for washing.

Many ladies prefer to place their pieces into a mesh laundry bag to offer further protection, especially the styles with lace features. If you have any spots, carefully pre-treat the area with any specialized laundry pre-soak or pre-wash stain remover or soap - be careful to scrub gently.

For the heavier Diana Wraps with knit edges, do not use the kiltie pin on the actual fabric of the Wrap as it will prick the fabric. The kiltie pin is best when used just on the knitted edges.

My hoodie seems to be pilling a lot. Is this a sign of a poor quality fabric, and what can I do about it?

Pilling is actually more common than people may realize and is not always a sign of poor quality or cheap fabric. On the contrary, cheaper fabrics are often mixed with low quality materials. While this may reduce pilling, it lowers the quality of the over all item and limits breathability.

High quality material contains natural fibers that begin to rub together in high friction areas, such as under your arms, and the pill begins to form. In the fashion world, this is an expected occurrence and not seen as unsightly, but rather is seen as something that happens when natural materials (cotton) are manufactured and used in clothing. If the pilling bothers you, there are many products available to help reduce pilling after wear. On our end, we aren't bothered by pilling and love that it represents a high quality fabric blend.

This burnout fabric doesn’t seem to be holding up very well. I feel like it’s getting threadbare and will have a hole soon.

The vintage appearance of burnout is very popular in the fashion world and has been for some time now. All the high end designers love to find ways to incorporate it into everything from sweaters to jeans. Burnout fabric does best when it is washed before wearing, using our vinegar or salt method to 'set' the color (1/4 cup added to the wash water). Then it can usually be enjoyed for a very long time, becoming softer after each use and wash. In some areas, it can look threadbare, but many of our customers are surprised and pleased at how well the fabric continues to hold up despite looking thin. We understand that the burnout process isn't for everyone, which is why we do our best to offer a variety of different fabrics to choose from.

My hoodie has a raw edge with loose threads, what can I do about it?

The raw edge is currently very popular in the fashion world. If you experience some loose threads or fraying with the raw edge, these threads can be easily trimmed and and will not continue to fray as all our raw edge garments are finished with a straight stitch right above the cut edge to ensure the garment will not unravel past that point.

My piece arrived with an unusually strong odor. Is this a defect? How do I remove the odor?

Every fabric takes the dye process differently, depending on the type of material, weave, dye, etc. Occasionally this process, combined with being enclosed in tight spaces and containers for shipping, results in a strong dye odor. This is not a defect. Hanging the item in a well ventilated space overnight, or for 24-48 hours, will usually result in the odor dissipating. Always follow the recommended laundry instructions on the item tag. 

» Collaborations

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I'm interested in offering Evy's Tree products in my boutique, what should I do?

Unfortunately, at this time we do not offer wholesale Evy's Tree products. We do apologize for any inconvenience this may cause!

I would like to be a Brand Ambassador or a Collaborator with Evy's Tree, what do I need to do?

We love that there are people out there that want to share Evy's Tree with their peers or their creations with Evy's Tree. Please email Collaborations@evystree.com to find out more about this.

We are raising money for a special cause and are looking for Donations, would Evy's Tree like to participate?

We would love to donate to every cause and auction that comes our way, but, unfortunately due to a high volume of donation requests we have to be more intentional with our giving. Please email donations@evystree.com to see if your event is eligible for donations.

» Rewards

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Tell me about your rewards program - is it worth it?

YES! Our ET Insiders Rewards program is an awesome way to put money back in your pocket when you shop with us. We also have a lot of surprises up our sleeve for our Rewards members. All you need to do is sign in to your Evy's Tree shop account when you shop with us to be eligible to receive your rewards. Your rewards information is housed in the little pink tab in the lower left hand corner. Please visit Rewards for more info and check out our Terms and Conditions for full details and restrictions. Email rewards@evystree.com with any remaining questions.

I just placed an order and I forgot to log in, can I still get points for the purchase?

We are so sorry, but effective 9/1/2015 we are unable to retroactively apply points for purchases made when you are not signed in to your account! We apologize for any inconvenience this may cause you and encourage you to sign in each time you purchase with us.

I just made a purchase and forgot to use my Redeemed Rewards Code, can you apply that for me?

Oh man! We are so sorry, but effective 9/1/2015 we are unable to retroactively apply the Rewards Points to your transaction. Please feel free to keep your custom redemption code though, as it is good for 6 months and can be used on your next purchase.

Can I use my redeemed rewards and another discount code on my order?

Our system limits us to only one discount code per order. Please choose which code you would like to use on your order. May we suggest using the code that gives the best discount? =)

I know my friend would LOVE Evy's Tree - how do I refer her and get points?

Yay! Thank you for wanting to share Evy's Tree with your friends! Email a friend a $20 off by clicking “Rewards and Referral” then “Refer a Friend”. Enter the email address of a friend who has not purchased or share on Facebook with Evy’s Tree before (if your friend has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend with a custom $20 off code to enter when she checks out. Points will automatically be rewarded to your account if the referral friend used the custom coupon code sent to them from your referral account and makes a qualifying first time purchase with Evy’s Tree. 2000 points will automatically be applied to your account if stipulations are met. Your Referral friend will receive the $20 off coupon for their first purchase, 250 points for signing up and points from their purchase made while signed into their new Evy’s Tree account.

I need to return an item I purchased - will I lose my points from this purchase?

Yes - Points earned for a purchase that is the subject of a return, refund, cancellation or declined credit card, will be deducted from your account in the amount equal to the points earned during the original transaction (including any bonus points that may be applicable). If a return will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases. (For more returns info - see the Returns FAQ above). Rewards Discounts will be applied evenly to each line item for returns purposes. 

I used some redeemed rewards on an order that I am now returning, will I lose my Rewards?

We are so sorry, unfortunately, our Rewards Coupon codes are only eligible for a one-time redemption. Returned orders, where Reward Coupons have been applied, will not be credited back any redeemed Rewards. Rewards Discounts will be applied evenly to each line item for returns purposes. We do apologize for any inconvenience this may cause you.

How does your tiered rewards program work?

Our tiered rewards program started in May 2019. Members were placed in the appropriate level based on 2019 spend levels and will reset January 1st of every year based on the previous year spend. 

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